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Free delivery for orders Rs. 1000 and above (Whitefield Only)
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Info & services
FAQ's
Kindly check the FAQs below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at cs@nisargashoppe.com or call us on +91 80 28542897 (for Bangalore shoppers), between 10 am & 7 pm on all days excluding Sunday to get our immediate help.
Registration

How do I register?

You can register by clicking on the "Sing-up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.


Are there any charges for registration?

No. Registration on Nisargashopee.com is absolutely free.


Do I have to necessarily register to shop on nisargashoppe?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.


Can I have multiple registrations?

Each email address and contact phone number can only be associated with one nisargashoppe account.


Account Related

What is My Account?

My Account is the section you reach after you log in at nisargashoppe.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.


How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.


What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your nisargashoppe account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.


What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on nisargashoppe.com. This enables you to shop quickly and easily in future.


Customer Related

How do I contact customer service?

Our customer service team is available throughout the week except Sundays from 10 am to 7 pm. They can be reached at 080-28542897 or via email at cs@nisargashoppe.com


What are your timings to contact customer service?

Our customer service team is available throughout the week except Sunday from 10 am to 7 pm.


How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with nisargashoppe. Do write to us cs@nisargashoppe.com in case of positive or negative feedback


How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.


Order Related

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.


Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible


How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.


How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email about unavailable items before the delivery of your order.


When and how can I cancel an order?

You can cancel an order within 1 hour by contacting our customer support team

Others

Do you have offline stores?

Yes we do have an offline store at following place:

Suite ‘G’, Lake View Farm,
Varthur Main Road,
Siddhapura (Next to Shell Petrol Station),
Whitefield, Bangalore-560 066.


What do I do if an item is defective (broken, leaking, expired)?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.


How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your nisargashoppe.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.


I am a corporate/ business. Can I place orders with nisargashoppe.com?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at corporate@nisargashoppe.com to know more.


I’d like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at cs@nisargashoppe.com and we will try our best to make the product available to you.


How & where I can give my feedback?

We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us here or email us to cs@nisargashoppe.com, or call us sat 080-28542897 and we will do our best to incorporate your suggestions into our system.